Refund policy

We want you to love what you buy from us, but we get it – sometimes it just doesn’t work out. Whether you didn’t like it, or it didn’t work as expected, we’ll try to make it right. If you’d like to make an exchange or return, here’s what you need to know. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Otherwise, we will not accept it.

You have up to 14 days after purchase to exchange or return most items unless noted in our exceptions. Just provide your receipt, and we will refund the purchase price to the original form of payment credited to your account in 7 working days or you can also purchase another item similar to that value.  

How to Start a Return?

To start a return, you can contact us at info@kemicolombo.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@kemicolombo.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

We also do not accept returns for third-party delivered items. As these items while delivered get damaged. We do not accept gifted items. We also do not accept promotional/discounted items. Please get in touch if you have questions or concerns about your specific item.

If the item was used and broken/damaged by the user Kemi Colombo will not accept such packages and it will be under non-returnable item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your payment to your bank account within 7 working days. Please remember it can take some time for your bank to credit to your account or if it is a credit card company then it will take 10 working days to process and refund too.